Q: What type of business is best for a Spark Pay Digital Register?
A: Small businesses that provide card and cash payment options are ideal, wherein a stationary counter is used to conduct transactions (ex: service: salons, car service, restaurants, etc., and retail: clothing, jewelry, hardware, floral, etc.).
Q: Can I order more than one of each Register hardware components?
A: Yes, you can order more than one, once you have established a Spark Pay account. Compatible accessories and replacement supplies may be purchased through the Spark Pay approved partner - POS Portal. Please refer to the listed products earlier on this page for pricing.
Q: What payment types does the Mobile Reader accept?
A: The Spark Pay Mobile Reader accepts swipe transmissions from magstripe credit cards, debit cards, and gift cards (only Visa, MasterCard, AMEX, Discover logoed gift cards, not private branded). EMV chip and NFC/contactless payment methods are not currently acceptable for all the Digital Register bundles.
Q: What's the difference between swiping and keying in transactions?
A: Keying in a transaction manually is more expensive than swiping a card due to the assessment of card-not- present fees. If you have the Go Plan, the keyed rate is 3.70% + 5 cents per transaction for all card types. For the Pro Plan, the keyed rate is 2.80% + 5 cents per transaction for all card types.
Q: How long does it take to receive the Register hardware?
A: You can expect to receive your Digital Register hardware within 2-3 business days after the order. The Mobile Reader will be shipped separately and may take 2-3 days following approval and acknowledgment via the Spark Pay app download.
Q: How do the cash drawer, printer and iPad connect?
A: A standard interface cable is included to connect the printer with the cash drawer to receive a drawer-kick signal, which allows the POS system to monitor drawer open status. The printer connects to the iPad via Wi-Fi transmission. An included Ethernet cable connects a wireless router to the back of the printer. A power connection is required to both the iPad (or Android tablet) and printer separately (power cords included).
Q: How long does it take to get approved for underwriting?
A: Typically, underwriting takes 24-48 hours from your submittal for info.
Q: How do I access my account?
A: Download the Spark Pay® app and launch it on your iPad or compatible Android tablet. Or visit www.sparkpay.com and click the Sign in link. After you sign in, enter your email address and password associated with the account, then enter your 4-digit PIN and you'll get access to your Spark® account.
Q: How long does it take to deposit funds to my account?
A: Funds should be deposited within just 2 business days on average. For new merchants, please allow 4-5 business days for your first deposit as we verify your account. Your account is initially reviewed by our credit support team before you receive your first deposit of funds.
Q: Can I change my pricing plan?
A: Yes, you can. Please contact our support team at firstname.lastname@example.org and indicate which plan you'd like to use and we'll change your plan.